Question 1

What is ChatLock and how does it work?

Accepted Answer

ChatLock is a privacy-first AI assistant that gives you access to powerful language models while ensuring your conversations remain completely private. Unlike traditional AI services, we never store, analyze, or use your data for training purposes.

Question 2

What platforms is ChatLock available on?

Accepted Answer

You can use ChatLock via the browser on your laptop, and your Android or iOS phone too. All platforms sync seamlessly while maintaining our strict privacy standards.

Question 3

What does 'Privacy-by-Design' mean for your product?

Accepted Answer

Privacy-by-Design means privacy is a core design principle of ChatLock. Our three pillars are:

• Local-first: your conversations are stored locally, minimizing reliance on external servers and reducing data exposure by default.

• Confidential AI: AI models run inside hardware-secured enclaves (Trusted Execution Environments). Your data is encrypted in memory and inaccessible to anyone, including ChatLock, verified by cryptographic attestation.

• End-to-end encryption: your data is encrypted at rest. Only you hold the encryption keys, meaning neither ChatLock nor any third party can access the content of your conversations.

Question 4

How does Confidential AI inference work?

Accepted Answer

Our AI models run inside hardware-secured enclaves (Trusted Execution Environments) powered by confidential computing GPUs. Your data is encrypted directly to the enclave, processed in isolation, and never accessible to anyone, not even ChatLock or the infrastructure provider. These privacy guarantees are cryptographically verifiable, so you don't have to take our word for it.

Question 5

What encryption methods do you use?

Accepted Answer

We use industry-standard AES-256 encryption for data at rest and TLS 1.3 for data in transit. Your conversations are encrypted end-to-end — they should be yours, and no one else's.

Question 6

What is Verifiable Privacy?

Accepted Answer

Verifiable Privacy means our privacy guarantees are not just a policy promise. They are mathematically and cryptographically provable. AI models run inside hardware-secured enclaves (Trusted Execution Environments) that produce a cryptographic attestation for every session. This attestation lets you independently verify that your data was processed in an isolated, tamper-proof environment, inaccessible to anyone, including ChatLock and the infrastructure provider. You don't have to trust us; you can verify it.

Question 7

What does it mean that my chat history stays local?

Accepted Answer

Your conversations are stored locally, minimizing reliance on external servers and reducing data exposure by default.

Question 8

Do you share data with third parties?

Accepted Answer

No. We never sell, share, or trade your personal data with third parties for marketing or advertising purposes. AI inference runs inside hardware-secured enclaves where your data is processed in isolation and inaccessible to any third party, including the infrastructure provider.

Question 9

What subscription plans are available?

Accepted Answer

We offer flexible plans to suit different needs: a Free tier with limited messages, a Pro plan for power users with unlimited access to all models, and a Business plan with custom features, dedicated support, and volume pricing.

Question 10

Can I try ChatLock before subscribing?

Accepted Answer

Yes! We offer a free tier that lets you experience ChatLock with 25 messages free per day. This gives you the opportunity to explore our features and privacy guarantees before committing to a paid plan.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Google Pay, and Apple Pay. Business customers can also pay via invoice with net-30 terms.

Question 12

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied within the first 30 days, contact our support team for a full refund. No questions asked.

Question 13

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time from Settings > Manage Subscription. Your access will continue until the end of your current billing period, and you won't be charged again.

Question 14

Can I use ChatLock on multiple devices?

Accepted Answer

Yes, you can use ChatLock on unlimited devices with a single account. Your preferences and settings sync across devices while your conversation history remains local to each device for maximum privacy.

Question 15

Is there a limit to how many messages I can send?

Accepted Answer

On the free tier you get 25 messages per day. Pro and Business plans include high or unlimited message allowances for normal use. We apply fair use so that the service stays fast and available for everyone.

Question 16

Does ChatLock support multiple languages?

Accepted Answer

Yes, ChatLock supports conversations in over 50 languages. The AI can understand and respond in your preferred language, and you can switch languages mid-conversation seamlessly.

Question 17

Can I use ChatLock for my business?

Accepted Answer

Absolutely. Our Business plan is designed for organizational use, offering features like team management, usage analytics, custom integrations, SSO support, and dedicated account management—all while maintaining our strict privacy standards.

Question 18

How can I contact customer support?

Accepted Answer

You can reach our support team through the {contactPage}, via email at chatlock@candelalabs.tech. We typically respond within 24 hours during business days.

Question 19

How do I report a bug or suggest a feature?

Accepted Answer

We welcome feedback! You can report bugs or suggest features through our {contactForm}, or email us directly at chatlock@candelalabs.tech. We review all submissions and prioritize based on community impact.

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